Terms of service

By ordering or using a Hostamir service you agree to these terms, our privacy policy, and the acceptable use rules below. If you order on behalf of a company, you confirm you have authority to bind it. We have written these terms in plain language.

1. Accounts

• You must be 18 or older, or a registered business, and give accurate contact details. Keep them up to date — renewal notices and domain verification go to the email on file, and a bounced address can cost you a domain.
• You are responsible for everything done with your account and passwords. Use strong, unique passwords and enable two-factor authentication in the dashboard.
• One person or business per account. Reseller plans may host clients' sites but the account holder remains responsible for them.

2. Ordering, billing and payment

• All services are paid in advance. Prices on hostamir.com are in Bangladeshi taka and include VAT unless stated otherwise; US dollar prices are shown for convenience and the taka amount on the invoice is what you pay.
• Invoices are issued 14 days before a renewal date. Services renew automatically unless you cancel in the dashboard before the due date.
• If an invoice is unpaid 5 days after its due date the service is suspended. After 15 days it may be terminated and data deleted. A reactivation fee of ৳200 applies to suspended hosting accounts.
• We accept bKash, Nagad, Rocket, bank transfer, and local and international cards. Mobile-wallet and card gateway charges are included in our prices; we do not add a surcharge.
• We may change prices with 30 days' notice by email. Changes take effect at your next renewal.

3. Refunds and money-back guarantee

• Shared hosting: full refund if you cancel within 30 days of first activation (7 days for monthly billing). One guarantee per customer. Renewals are not covered.
• VPS: refund within 7 days of first activation, provided the server has not breached acceptable use.
• Not refundable: domain registrations, renewals and transfers; SSL certificates; third-party software licences; setup, migration and reactivation fees; and any item marked non-refundable on the invoice. These are bought from third parties on your behalf and cannot be returned.
• Request a refund from your registered email or by ticket, with the invoice number and the reason. Give us a chance to fix the problem first; most "it doesn't work" issues are solved in one ticket.
• Approved refunds go back to the original payment method within 7–10 working days. Where a mobile wallet or bank charges a send-money fee for the refund, that fee is deducted.
• Accounts terminated for breaching these terms are not eligible for any refund.

4. Domain names

• Domains are registered in your name through accredited registrars and are subject to the registry's rules and ICANN's policies (or BTCL's for .bd).
• You must verify the registrant email address within 15 days of registration, or the domain may be suspended by the registry.
• Renewals are your responsibility. We send reminders at 30, 14 and 7 days, but a missed renewal can mean the domain is lost or only recoverable with a redemption fee set by the registry (typically ৳8,000–12,000 for .com).
• Domains can be transferred away 60 days after registration or a previous transfer; we will give you the authorisation code in the dashboard without charge.
• .com.bd applications require BTCL-acceptable documents and are approved at BTCL's discretion. If BTCL rejects an application we refund the registration fee.

5. Acceptable use

You may not use any Hostamir service to host, send or link to:

• spam or unsolicited bulk email; mail sending limits are 200 messages per hour per account on shared hosting;
• malware, phishing pages, credential harvesting or hacking tools;
• content that infringes copyright or trademarks, including pirated software, films, music or books;
• child sexual abuse material, or content that incites violence or hatred;
• gambling, betting or HYIP / Ponzi schemes, which are illegal in Bangladesh;
• IRC, proxy, VPN, torrent, cryptocurrency-mining or game-server software on shared hosting (VPS customers may run VPN and game servers for their own use);
• anything that violates the laws of Bangladesh or of the country where the server is located.

We act on abuse reports. If we contact you about a problem you must respond within 48 hours; if you do not, or the issue is severe, we may suspend the service without notice.

6. Resource limits on shared hosting

• "Unmetered bandwidth" means we do not bill by the gigabyte. It does not mean unlimited: an account may not use more than 25% of a server's CPU or memory for longer than 90 seconds, run cron jobs more often than every 15 minutes, or exceed 250,000 files (inodes).
• Hosting accounts are for websites. Using storage for backups of other systems, file sharing or media archives is not permitted.
• If your site outgrows shared hosting we will tell you and help you move to a VPS. Accounts that repeatedly exceed limits after notice may be suspended.

7. Backups

We take daily backups of shared hosting and weekly snapshots of VPS and keep them for the period stated on your plan. These are provided as a courtesy for disaster recovery; we do not guarantee that any given backup is complete or restorable. You are responsible for keeping your own copies of anything important. Restores from our backups are free once a month and ৳300 thereafter.

8. Uptime and support

• We aim for 99.9% monthly network uptime on all services. If we fall below that in a month, you can claim a credit of 5% of that month's fee for every hour of downtime, up to 100%. Scheduled maintenance (announced at least 24 hours ahead), DNS propagation, and problems caused by your own software are excluded.
• Support covers our servers, CyberPanel, email delivery, DNS and billing. We will do our best to help with WordPress and common scripts but we cannot debug custom code or design your site.
• Tickets are answered 24/7; phone and WhatsApp from 9:00 to 23:00 Bangladesh time.

9. Cancellation and termination

• You can cancel any service from the dashboard at any time. Cancellation takes effect at the end of the paid period unless you choose immediate cancellation.
• We may suspend or terminate a service for non-payment, breach of these terms, a legal order, or if it is causing harm to our network or other customers. We will give notice where practical.
• Thirty days after termination we delete all data for the service, including backups. Download your files before that date.

10. Liability

Our services are provided "as is". We do not promise that they will be uninterrupted or error-free. To the extent the law allows, Hostamir is not liable for lost profits, lost data, or indirect damages arising from the use of or inability to use our services, and our total liability for any claim is limited to the amount you paid us for the affected service in the previous 3 months. Nothing in these terms limits liability that cannot be limited under Bangladeshi law.

11. Governing law

These terms are governed by the laws of Bangladesh. Disputes will first be raised with us in writing and we will try to settle them within 30 days; failing that, they may be brought before the courts of Dinajpur.

12. Changes to these terms

We may update these terms. Material changes are announced by email at least 14 days in advance; continuing to use the service after that date means you accept them.

Questions about these terms: hello@hostamir.com · 01722-402487 · Hostamir, Chirirbandar, Dinajpur, Bangladesh.